At Zkussatq™, we want every order to arrive as expected. If a purchase is not right for you, the following policy explains our return and refund process.
30-Day Returns
Return requests may be submitted within 30 days after your order is delivered.
To be eligible, the product should be returned in its original condition, without damage caused by use or modification. Please include the original packaging, included accessories, charging cables or adapters where applicable, and proof of purchase.
Starting a Return
Before sending a product back, email:
Please include your order number and the reason for your return. If the request is accepted, we will provide the applicable return instructions and destination.
Do not send products to our company address unless our customer service team specifically instructs you to do so. Items returned without authorization may be delayed or may not be accepted.
Damaged, Defective or Incorrect Orders
Please inspect your Zkussatq™ light after delivery.
If the product arrives damaged, has an apparent defect, is missing included components, or differs from what you ordered, contact us as soon as reasonably possible. Including clear photos of the product, packaging, and shipping label can help us review the issue.
After reviewing the request, we will provide an appropriate resolution based on the circumstances.
Items We Cannot Accept
Returns may be declined for products that:
• Show damage resulting from misuse or improper handling
• Have been altered, modified, or disassembled
• Are missing significant components or accessories
• Are returned outside the applicable return period
• Were not purchased through our store
Gift cards and other items identified as final sale at the time of purchase are not eligible for standard returns except where required by law.
Exchanges
If you would prefer another color or Zkussatq™ design, please contact us first. Depending on the order status and inventory, the most practical option may be to return the original item and place a separate order for the preferred version.
Return Shipping
Return-shipping arrangements depend on the reason for the return.
For an approved return involving an incorrect, damaged, or defective item attributable to us, we will provide the applicable return instructions.
For other eligible returns, return-shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law. Any applicable costs will be communicated before the return is sent.
Refunds
After an authorized return is received, we will inspect the product and notify you of the outcome.
When a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for processing. Your bank or payment provider may require additional time before the credit appears on your account.
If 15 business days have passed since an approved refund and you have not received it, contact:
European Union Orders
Where applicable, customers in the European Union may have a statutory right to withdraw from an eligible distance purchase within 14 days without providing a reason. Additional consumer rights may apply according to the laws governing the order.
Return Destination
Please contact us before returning any Zkussatq™ product. The correct return destination and instructions will be provided after your request has been reviewed.
Zkussatq™
Operated by Shenzhen Qiyu Technology Co., Ltd.
Room 401I, Building 5, Shenzhen Software Park
No. 2 Gaoxin Middle 2nd Road, Maling Community
Yuehai Subdistrict, Nanshan District, Shenzhen
Email: service@zkussatq.com